GLOBAL PARKING SYSTEMS - SAN DIEGO

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP+ | A Metropolis Company, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities. 

MAIN RESPONSIBILITIES

Basic Function: The Valet Manager oversees all facets of the Curbside Valet operation and will ensure a smooth-running valet parking operation by guaranteeing that all valet staff employees are performing their job functions in an efficient manner.  We are seeking a manager with proven experience in valet or parking management, preferably at an airport or high-traffic location.

This includes:

• Delivering top-flight customer service to our clients highlighting excellent communication and customer service abilities
• Exhibiting strong leadership and team management skills.
• Maintaining the bottom line through the safe and efficient processing and transporting of customer vehicles from the curbside drop-off areas and the Valet holding lot.
• Ability to handle high-pressure environments efficiently.

Essential Functions Responsibilities:

• Hire, train, schedule, and manage valet attendants to ensure peak performance and professionalism
• Supervise valet attendant relations with customers to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Ensure that proper parking, driving and customer service procedures are being followed by all employees.
• Supervise special events or functions as they relate to the valet operation in order to ensure that incoming customers are served efficiently and properly.
• Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.

Safety & Risk Management

• Ensure adherence to airport regulations, security protocols, and safety procedures
• Monitor and review all damage claims in order to assign responsibility for damages.
• Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Ensures all valet attendants are completing an efficient and accurate pre-park inspection of each valet vehicle.
• Reviews and ensures Key Audits are conducted on a shift-by-shift basis to reduce the potential for lost keys or vehicles.

Finance & Administration

• Monitor revenue collection, manage budgets, and implement cost-effective strategies
• Generate reports on service efficiency, customer satisfaction, and personnel to optimize operations
• Work with third-party vendors, parking authorities, and airport personnel to optimize operations

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education/Experience Required: Three to five years of valet parking management experience; Airport experience preferred. 4-year Degree preferred but can be substituted with relevant work experience.

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record. Must be able to obtain and maintain an airport required badge upon hire.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write clear and informative correspondence.  Ability to effectively

present information in one-on-one and small group situations to customers, clients,

supervisors and other employees of the organization.

Reasoning Skills: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to exhibit sound and accurate judgment. Ability to effectively respond to customer request for assistance, problems, or complaints.

Adaptability: Ability to shift priorities quickly based on operational need. Ability to maintain a pleasant and mannerly demeanor with customers, clients, and other employees of the organization. Ability to deal with change, delays, or unexpected events in the work environment.

Appearance: Employees will be required to maintain a neat and clean appearance at all times.

Physical Demands:  These physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk use hands and fingers, handle or feel objects, reach with hands and arms, and to talk and hear.  The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Benefits Include: After 90 days full time employees become eligible for dental, medical, and vision insurance, paid holidays, sick time, and vacation.

STARTING PAY: $75,000 annually

THIS IS AN EXEMPT/SALARIED POSITION.  CRIMINAL BACKGROUND CHECK AND PRE-EMPLOYMENT DRUG TESTING IS REQUIRED.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.